There are many areas a sensitivity training must address, that are regulated by federal and state laws. ADA Diversity laws and enforcing guidelines must be followed by all businesses. Severe penalties are in place for those who don’t follow them. Some of these areas include:

• Race
• Gender identification
• Religion
• Age
• Disability

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⦁ Self-awareness – of emotions and self-worth, and confidence in one’s abilities.
⦁ Self-regulation – of emotions, standards of honesty, and adaptability.
⦁ Motivation – drive to achieve goals, commitment, and initiative.
⦁ Empathy – high sense of diversity, compassion, and is driven to assist others.
⦁ Social Skills – skills in conflict management, communication, and leadership.

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What you'll learn

• Discuss the benefits of team work
• Understand the importance of intentionally fostering teamwork
• Determine strategies your organization can take to build teams
• Understand the benefits of games and social activities in building a team
• Apply the principles of team building to your own organization

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What you'll learn

• Identify hazards and risks
• Update control measures
• Grasp the fundamentals of accident reports
• Identify risk management techniques
• Outline a disaster recovery plan

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What you'll learn

• Cultivate a positive attitude
• Manage internal and external stress
• Develop abilities to listen actively and empathize
• Build a rapport with customers in person and over the phone
• Understand the diverse challenges posed by customers
• Develop strategies to adapt to challenging circumstances

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What you'll learn

• Understand what behavior is
• Understand the benefits of corporate behavior
• Know what type of behaviors you want to implement in your company
• Know how to implement corporate behaviors
• Know how to maintain corporate behaviors

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What you'll learn

• Understand when feedback should take place
• Learn how to prepare and plan to deliver constructive criticism
• Determine the appropriate atmosphere in which it should take place
• Identify the proper steps to be taken during the session
• Know how emotions and certain actions can negatively impact the effects of the session

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What you'll learn

• Understand different types of malware and security breaches
• Know the types of cyberattacks to look out for
• Develop effective prevention methods

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What you'll learn

• Define workplace safety
• Understand legal responsibilities associated with a safe work environment.
• Create a safety plan and identify hazards.
• Recognize the role of management.
• Develop training procedures.
• Learn how to implement a safety plan.

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What you'll learn

• Have a clear understanding of respect and self-respect
• Choose appropriate emotional responses
• Develop respectful communication approaches
• Understand how to build a respectful workplace, and the importance of team contribution
• Understand policies on respect, and the many benefits
• Focus on building an inclusive work environment

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